:: Facilities:

we bid welcome to you and thank you very much for choosing our group to stay . To enable us to render you better services, you are expected to pay attention to the following  point:

1.     The group has a site in internet , for hotel reservation, you may contact our internet address: http://www.ghasrhotel.com or contact Iranian is also at your service for this purpose our E.mail address is: Info@ghasrhotel.com for further information , you may contact the hotel's data center (No: 903) in office hours.

2.     Ghasr voice: the computer telephone number for representing the information about hotel and its services, +98-21-88306882

3.     For obtaining additional information about the internal facilities of hotel and places of interest in mashhad, internal TV channel 11 has been set for showing nice pictures of hotel accompanied by a light music, you can enjoy this services round – the – clock. Channels 1,2,3,4 are Iranian networks, channel 5 is Khorassan network, channel 6 is news network, channel 7 is education network, channel 8 is khoran network, channel 9 is radio young network, channel 10 is cartoon network, channel 11 is internal network, channel 12 is film network, channel 13 is BBC network, channel 14 is CNN network, channel 15 is AL Alam network, channel 16 is Al Jazire network, channel 17 is AL Menar network, channel 18 is local Tehran network, All the channels are at work round – the – clock.

4.     for using telephone in your room, please read the user guide placed on the beside cabinet. For getting a local or abroad line dial "0" as line access number the details of your contact will be registered bye computer and the telephone charge will be entered in your bill. (operator : 900)

5.     Please avoid taking your valuables or cash money to your room, or taking them with you. Crowded please such as holy shrine of Imam Reza and bazaars the exclusive deposit boxes are available in your rooms for protecting your valuable things. For more information you may use the guide paper on the caboard.

6.     The cafeteria of hotel on ground floor is prepared to entertain you round the clock with various deserts (and night foods between 24:00 p.m. up to 6:00 A.m.) and cold and hot drinks at your room or in the lobby. (access No.666)

7.     you may have breakfast in underground of the restaurant everyday from 7:00 to 10:00 m the meal is served in buffet from. (Access no0888)

8.     Ghasr restaurant on the ground floor, having various Iranian and foreign cuisine as well as different deserts, is prepared to serve lunch and dinner every day from 12:00 A.m. up to 15:00 P.m. and from 20:00 up to 23:00 P.m., respectively. (Access No. 833) the meal is served in buffet from on holidays, in condition of guest request, foods will be served in the room with 15%extra charge.

9.      Afsneh restaurant on the ground floor, having various and new cuisine as well as different deserts, is prepared to serve lunch & dinner everyday from 12:00 up to 24:00 P.m. (Ext.920) (Direct line: +98-511-8547429)

10. Ghasr International hotel's confectionary is ready for serving every kind of cakes or sweets round the clock. (access No.666)

11. At any time during the day, the hotel shops on ground floor are prepared to supply the best gifts which may be brought by you from khorassan when returning home, and to serve you with various goods and services such as sanitary articles and cosmetic season garments, gold & jewelry, camera film, film development and print, map of mashhad & etc.at lowest prices.

 (Honarvar Jewerly : +98-511-8598683) (Shop: +98-511-8598813) (Toys shop: +98-511-8522565)

12. Mellat bank branch as at your service in office time.(access No: +98-511-8513162)

13. An internist cardiologist is available in this hotel round the clock. When necessary, contact reception please. (No.960)

14. Special exchange store is at your service at office time. (access No:945)

15. An office for answering your question deal with religious rules or injunction is in this hotel, round the clock. When necessary, contact (No. 555 please)

16. In case of  needing car-hiring, freight charge, fax, using the visiting tours within and outside of the town, and our catalogues, you may refer at any time to the channel 5 of your room TV or to the information of hotel which is prepared to make every cooperation with you round the clock. (Access No.905)

17. The cleaning service of the hotel is bound to clean your room everyday. If you are not willing to have your room cleaned due to  any reason, please hang the sing of "please do not disturb" from the doorknob in the outer side of the door. It goes without saving that the inspection of room by the cleaning services is a must. (Access No.800)

18. In case of noticing any technical defect or any problem in connection with your room such as leaning matter, contact directly the head of the cleaning service round the clock. (Access No.800)

19. The responsible of all material in the room is the maid and she must inspect the room in check out time.

20. The round the clock parking of Ghasr hotel in at the basement is at the service of the esteemed guests at any time during day and night. (Access No. 865)

21. For the convenience of the esteemed guest, washroom has been provided at the corridors of the stories. The disabled washroom is located on the ground floor.

22. Laundry and special services of the hotel such as shoe-shining are available every day from 8:00 A.m. to 18:00 P.m. except for holidays. You may obtain further information from the special from in the laundry bags in your wardrobe. (Access No.888)

23. Taxi service of the hotel on ground floor is prepared to render to the esteemed guests and to take them to any point in out of the town, it goes without saying that taxis of the hotel has no responsibility in connection with the other automobiles and drivers stopping in front of the hotel. They are not affiliated to hotel. (Access No.880) (Direct contact:+98-511-8592326)

24. Ghasr cafenet on the ground floor is ready to give internet services, internet call, color printing, video conference & etc. from 9:00 A.m. up to 21:00 P.m. (Exr.813)

25. In case of needing services like: Xerox, copy, Type & etc. Contact access No: 889 between 8 A.m. – 19 P.m.

26. Try to keep the furniture and appliances of he hotel safe and sound. In case of inflicting any damage, you are canonically and ethically responsible for the damage and have to indemnify the hotel for the loss as per the tariff of the hotel.

27. The time for vacating hotel room is 2:00 P.m. After that the guest will be charged for another night.

28. Ghasr agency is giving the services of ticketing, tour traveling between 8:00 A.m. up to 17:00 P.m. except holidays. (access No.880) (Direct No: +98-511-8542013)

29. after consuming any type of food, please hold your keycard with yourself during the stay in the hotel.  

30. we only accept one the following discounts in case of appearing all of them simultaneously: wedding, discount, membership of agency discount.

31. The mosque in hotel on the ground floor is open round the clock.

32. We thank you for your cooperation. The manager of the hotel welcome the critics and proposals made by the respectable guests. For this purpose, a guest's opinion assessment box has been installed in the lobby of the hotel. (ext. 863)

Public relation & internal affairs